We ship out Canadian Orders from our warehouse within 3-5 business days. USA orders ship every Friday with no additional duties and taxes.

We know no one likes to pay for shipping so we offer it FREE on all orders over $69.95 CAD. Otherwise, it's just an easy flat rate of only CA$8.00 in both the USA and Canada.

International orders by request.

At Walton Wood Farm, we want you to be completely satisfied with your personal care purchase. If for any reason you are not happy with the scent, we will gladly issue a store credit for the value of the product. Simply contact our customer service team within 7 days of your purchase. 

If your product arrives damaged or defective, please let us know right away. We offer a full refund or a replacement for items that arrive in less-than-perfect condition. Just send us a photo of the damage, and we’ll take care of the rest.

Please note that all refunds and credits are issued at our discretion and are subject to our return and refund guidelines. 

Thank you for choosing Walton Wood Farm. We’re here to ensure you have the best experience possible!  

1. Contact Us: Reach out to our customer service team via orders@waltonwoodfarm.com or the form below with your order number and details of the issue. 
2. Receive Instructions: We’ll provide you with instructions on how to return your item or receive a store credit. 
3. Processing Time: Refunds and reshipments are processed within 5-7 business days after we receive your return or confirmation of damage. 

Please note that it is the customer's responsibility for any costs to return the product(s) due to dissatisfaction. If you have any concerns, don’t hesitate to reach out to our customer service team for assistance.

All refunds and credits are issued at our discretion and are subject to our return and refund guidelines. 

Thank you for choosing Walton Wood Farm. We’re here to ensure you have the best experience possible!